{"id":5591,"date":"2020-08-07T07:35:22","date_gmt":"2020-08-07T07:35:22","guid":{"rendered":"https:\/\/flordementa.com\/terms-and-conditions\/"},"modified":"2022-04-04T12:27:33","modified_gmt":"2022-04-04T10:27:33","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/flordementa.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Inicio<\/a> > Terms and Conditions<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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ORDERS AND PAYMENTS<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou can place your orders through our website. To do this you must create an account. Register easily and quickly. Through your account you will be able to review your latest purchases, view the status of your orders and get discount coupons. Choose the products you want and add them to your shopping cart. You can choose your preferred payment method: debit card, credit card or through your PayPal account.\r\n\r\nIf you are a beneficiary of any promotion, before reaching the last step of the purchase, you will find a section where you can enter your discount coupon. Only one coupon is allowed per order. If you purchase a promotional item, the discount coupon cannot be used.\r\n\r\nIf you have any problems while registering, making the payment or at any other time during the purchase process, you can contact us at the following e-mail address: help@flordementa.com.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Shipments and deliveries<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf there are no impediments, our shipments leave our warehouse within 24-48 hours after the order has been placed, in the case of working days. In the case of public holidays, shipment will be made within 24-48 hours after the first working day.\r\n\r\nIf you wish to cancel the shipment or change the delivery address, you may do so, as long as the package has not already been delivered to the carrier.\u00a0 Please send us an e-mail to help@flordementa.com<\/strong> with your details and the purchase reference.\r\n\r\nDelivery times vary depending on the destination. For Spain (Peninsula) it will be between 24h and 48h working days. For the Balearic Islands, Canary Islands, Ceuta and Melilla it will be between 2 and 5 working days. For the European Union it will be between 5 and 7 working days. For other destinations it will be between 7 and 10 working days.\r\n\r\nBelow you will find details of the shipping costs depending on the destination and the amount of the purchase:\r\n\r\n– Spain ( Mainland):<\/strong>\r\n\r\nOrders under 35 euros: 3,95 euros.\r\n\r\nOrders over 35 euros: Free shipping.\r\n\r\n– Balearic Islands, Canary Islands, Ceuta and Melilla:<\/strong><\/span>\r\n\r\nOrders under 50 euros: 8 euros.\r\n\r\nOrders over 50 euros: Free shipping.\r\n\r\n– European Union:<\/strong>\r\n\r\nOrders under 70 euros: 8 euros.\r\n\r\nOrders over 70 euros: Free shipping.\r\n\r\n– Other destinations:<\/strong><\/span>\r\n\r\nOrders under 80 euros: 8 euros.\r\n\r\nOrders over 80 euros: Free shipping.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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RETURNS AND EXCHANGES<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou have 15 days from the date of the order to return or change any item.\r\n\r\nPlease note that we don\u2019t refund the items, we offer you a gift card that you can use during the next 3 months.\r\n\r\nAll the fees generated during return process are charged to the customer. Please contact us or check our guide before start the process in order to be inform about the shipping cost of our delivery service.\r\n\r\nYou can send the package with the courier service you prefer. In this case all the shipping cost and customs taxes are at your own.\r\n\r\nFree returns will be accepted in case of:\r\n\r\n\u2013 Mistake in delivery.\r\n\r\n\u2013 The item is damage.\r\n\r\n\u2013 It has been chosen a wrong size of a ring.\r\n\r\nYou have one change for free for a wrong size in rings.\r\n\r\nWe ask you to check the Size Chart during the selection process.\r\n\r\nIn any case, please send us an e-mail to help@flordementa.com with your name, reference order, the details of the item. If a new size is required, we will confirm you the availability.\r\n\r\nPlease note that we check all items before being sent, in order to guarantee the best quality to our customers. XX\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

ORDERS AND PAYMENTS You can place your orders through our website. To do this you must create an account. Register easily and quickly. Through your account you will be able to review your latest purchases, view the status of your orders and get discount coupons. 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